WEBDIGITAL 24/7 TECHNICAL SUPPORT

Problem with the website? Open a support chat.

Describe what happened, and WebDigital Support will help you identify the possible cause of the problem and the next step. We help with WordPress, WooCommerce, hosting, domains, email and integrations.

Open Support Chat ↗ The most common problems

Describing the problem in the support chat is free of charge. If technical works are required, we agree on their amount and costs before starting the work.

24/7 initial consultation Safe transfer of access We agree on costs before work

WebDigital Support TECHNICAL SUPPORT

24/7 ONLINE

START WITH A PROBLEM DESCRIPTION SUPPORT

There is no need to know the technical cause.

Specify the address of the website and briefly describe what you see: an error, slow action, a non-working function or other problem.

01 Describe the situation Website address and a brief description of the problem.

02 Evaluate the problem Identify what information or access is required.

03 Aligning the solution If work is required, we agree on the amount and costs before starting.

Access data, if necessary, will only be transferred after reconciliation. Open support chat it

02 WHAT'S WRONG WITH YOUR WEBSITE?

Select type of problem.

Choose the situation that is most similar to your problem. If you do not know the technical reason, It's nothing - it's enough to have a website address and short description.

The website is unavailable, the store does not accept orders or does not work payments?

Describe the situation at once - such cases are identified as high priorities.

01 ↗

Website not working

The site is unavailable, a white screen appears, a server error appears, or the website has suddenly stopped working.

02 ↗

WordPress / Elementor

Critical Error, missing design, does not load Elementor, plugin conflict, or issue after the update.

03 ↗

WooCommerce / Orders

Not working in cart, checkout, payments, delivery or receipt of orders.

04 ↗

Hosting / Domain / DNS

Problems with hosting, server, SSL, domain, DNS records or website availability.

05 ↗

Emails / Forms

Emails don't arrive, contact forms don't work, notifications don't work, or sending WordPress email.

06 ↗

Integration or other problem

API, external system, payment or delivery integration or other technical function is not working.

NOT SURE WHICH OPTION TO CHOOSE?You do not need to know the technical name of the problem.

Send the website address and briefly describe what you see - that's enough to get started.

+371 20 433 366

03 WHAT WE CAN CHECK AND ARRANGE

Technical problems, what we help to solve.

From WordPress errors and non-working orders to hosting, security, email and integration issues.

01 / WEBSITE OPERATION We are looking for a reason if website not working, slow or unavailable.

02 / WORDPRESS / ELEMENTOR Preventing WordPress errors, Critical Error, Design and Elementor Problems.

03 / E-COMMERCE Checking WooCommerce, orders, checkout, payments and delivery.

04 / HOSTING / DOMAINS We help with server, SSL, domains, DNS and hosting issues.

05 / SECURITY Help after hacking, viruses or the appearance of malicious code.

06 / EMAILS / INTEGRATION E-mail, form, API and integration problems of external systems.

You do not need to know the technical name of the problem. Suffice to say what is not working or what you see on the screen.

+371 20 433 366

04FEATURES OF ASSISTANCE

One-off assistance, or regular technical support.

Choose an ambulance for a one-time problem. For regular monitoring, updates and security - maintenance.

IF THE PROBLEM NEEDS TO BE SOLVED NOW

Rapid technical assistance

If a website, shop or function does not work, we will start with diagnostics and troubleshooting of a specific problem.

INQUIRY→ DIAGNOSTICS→ COORDINATION→ SOLUTION

Open support chat it

WHEN HELP IS NEEDED REGULARLY

Regular website support

For regular monitoring, updates, security, backups and website development.

MAINTENANCE→ SECURITY→ UPDATES→ SUPPORT

View the maintenance of it

YOU DO NOT HAVE TO CHOOSE FOR YOURSELF Not sure which option you need?

Describe the problem in support chat - help to understand where to start.

Open support chat it

05HOW DOES THE AMBULANCE WORK?

Clear process from the problem to the solution.

No technical task required. It is enough to have a website address and a brief description of the problem.

Describe the problem

Provide the address of the website and briefly describe the situation.

Collect information

Prioritize and provide the necessary technical information.

Access, if necessary

If access is required, we will agree on a secure transfer of data.

Aligning costs

Before starting the paid work, we agree on the amount and price.

We do the work

After approval, we perform the work and check the result.

An urgent problem?

If the website is not available or the store does not accept orders, specify it at the beginning of the conversation.

Open support chat it

06FREQUENTLY ASKED QUESTIONS

What should you know before Ambulance application?

The most common questions about technical assistance, costs, access to data and urgent cases.

Do you also help websites that have not been developed by WebDigital? +

Yes. We can evaluate the website of another developer. Before starting work, we will get acquainted with the existing technical solution and problem situation.

Is chatting a paid service? +

No. Describing the problem and collecting the initial information in the chat does not create a payment obligation. If the problem requires the work of a technical specialist, the costs are agreed before starting work.

When will I have to pay for my work? +

After the evaluation of the situation, we will inform you about the planned costs. Unless otherwise agreed, work is started for new customers after the costs are confirmed and the invoice is paid.

Do I need to send passwords in chat? +

No. You do not need to write passwords, API keys and other sensitive access data in a regular chat. If you need access to WordPress, hosting or any other system for diagnostics, we will offer you a secure form of data transfer.

What if the website doesn't work at all? +

Start a helpline conversation and immediately indicate that the website is not available. Add the address of the website and briefly describe what you see. If the online store cannot accept orders or payments, indicate this too.

Do I need to know the technical reason for the problem? +

No. It is enough to describe what is happening - for example, the website does not open, the design is missing, orders, emails, forms or other functions do not work.

What systems can you help with? +

Mainly we help with WordPress, WooCommerce, Elementor, hosting, domains, DNS, emails, payment and delivery integrations, as well as other website technical problems.

Can I become a regular WebDigital customer? +

Yes. If the website needs regular technical support, we can offer long-term maintenance, updates, security works, backup copies and further development of the website.

NEXT STEP

Have a problem with the website? Describe what happened.

Specify the address of the website and briefly describe the problem. The technical cause does not need to be known - we will evaluate it.

Open support chat it +371 20 433 366