WEBDIGITAL AI FOR BUSINESS

AI for business. Less routine work.

We build AI solutions for business: request classification, document summaries and assistants that use your company knowledge. We assess the task, available data and integration options before recommending a solution.

AI assistants Workflow automation CRM · email · API

Tell us which task takes up your team's time. We will help define what AI should deliver and where an employee needs to review the result.

EXAMPLE · AI IN A WORKFLOW
Illustrative example
WEBSITE EMAIL CRM DOCUMENTS
INCOMING REQUEST A customer sends an enquiry with details of the service they need.
AI
AI TASK Prepare the request for your team
CLASSIFY Identify the topic and key details.
CONTEXT Consult the approved company information.
PREPARE Create a summary, draft or structured record.
HAND OVER Pass the result to an employee or connected system.
→ TEAM For review or approval
→ CRM Customer or enquiry details
→ WORKFLOW The next agreed action

This is an example of AI for business, not a live customer result. Available functions depend on your data, systems and access permissions.

PARTS OF THE SOLUTION
AI · interpret information API · connect systems Automation · trigger actions People · review important results
02 BUSINESS USE CASES

Where AI for business can help your team.

AI is useful for tasks that involve reading and interpreting text. Start with work your team performs regularly and a result you can check against clear criteria.

THE BOTTLENECK

Information arrives. Someone still has to make sense of it.

A request may be spread across an email, attachments and previous correspondence. AI can help assemble a working summary so an employee can review the details and respond.

Identify the customer's request;
find the relevant information;
prepare a draft response;

save the agreed details in the right system.

01
Customer enquiries CLASSIFY · SUMMARISE · ROUTE

Sort enquiries by topic and extract details such as the requested service, deadline and missing information.

02
Documents and knowledge FIND · COMPARE · SUMMARISE

Find relevant passages in approved documents and prepare a summary that an employee can check against the source.

03
Email and communication SORT · DRAFT · REVIEW

Prepare a draft reply from the enquiry and your service information. Your team reviews it before sending.

04
CRM records EXTRACT · CHECK · SAVE

Extract agreed fields from an enquiry for a CRM record, with validation before data is written.

05
Product and content data ORGANISE · FORMAT · REVIEW

Organise supplier descriptions into a consistent format. Check specifications against the source rather than letting AI invent missing facts.

Choose around the task.AI is not needed at every stage.

AI for business is one option. If the task follows fixed rules, a standard integration may be simpler and easier to maintain.

03 CHOOSE THE RIGHT SCOPE

Three ways to use AI for business.

Choose the scope around the user and the task: a single AI function, an assistant for your team or an integrated workflow. Each needs its own acceptance criteria and operating costs.

ONE TASK
01

A focused AI function

For a defined input and output, such as turning a long enquiry into a short summary.

Enquiries classified by topic
Documents summarised for review
Draft replies based on approved information
Structured data in the agreed format
A suitable pilot for a task with clear test cases.
AI ASSISTANT
02

An assistant for your team

For employees who need to ask questions about company documents and prepare answers from an approved knowledge base.

Company knowledge available through one interface
Answers and summaries prepared for your team
Connections to your website, CRM or API where supported
Access and review rules agreed before launch
For a defined group of users and information sources.
AI + AUTOMATION
03

AI in a connected workflow

For tasks where a prepared result must be passed to another system, with checks before the next action.

Input from forms, email, CRM or an API
AI processing at the stage that needs text interpretation
Validated output passed to the connected system
Further steps added when the first workflow is proven
For a sequence of actions across connected tools.
Before launch, agreelimits and responsibilities.

Before launch, we agree who reviews outputs, which actions require approval and who maintains the solution. AI for business should have clear responsibilities as well as useful features.

04 IMPLEMENTATION

How we introduce AI for business.

A pilot should answer a practical question: can the solution deliver a useful result with your data? We agree on a task, test examples and success criteria before development.

01

Review the current task

Review sample requests or documents and identify where your team spends time reading, searching or preparing information.

02

Define acceptance criteria

Agree on the output format, required fields and examples of acceptable and unacceptable results.

03

Check data and access

Check information sources, permissions, integration options and the ongoing cost of the chosen platform.

04

Build and test a pilot

Test normal cases, incomplete requests and ambiguous questions. Record what works and what still requires manual review.

05

Plan launch and maintenance

Agree on rollout, source updates and responsibilities. Extend the solution only where the pilot shows a practical benefit.

A testable starting point.A sound decision about rollout.
SCOPE One defined task A clear starting point for the pilot.
TESTS Your own examples Check results against the agreed criteria.
NEXT STEPS Based on pilot results A decision about launch and further work.
05 IS YOUR TASK SUITABLE?

Four things to check before starting.

AI for business is worth assessing when a task occurs regularly, the input is available and you can verify the outcome.

01
A recurring task Similar requests, documents or text-processing tasks recur every week.
02
Available information The relevant documents and instructions are available and can be used for this task.
03
Clear test criteria You can specify the required output and distinguish a useful result from an incorrect one.
04
A measurable benefit You can compare time spent, review effort or the quality of outputs before and after the pilot.
06 FAQ · CONTACT

Have a task in mind? Let's assess the options.

Send a short task description, the systems you use and an example of the desired result. We can then discuss scope, integrations and an estimate.

Start with an example of the task.For example: summarise incoming enquiries, find answers in internal documents or prepare data for a CRM record.
+371 20 433 366
Can AI use our company information?

Yes, where the chosen solution supports your sources and you have permission to use them. We assess document formats, access restrictions and update requirements before development.

Can AI connect to our CRM or website?

Where the systems provide a suitable API or supported connector. We check access permissions, available actions and platform limits before promising an integration.

Can AI send replies to customers automatically?

For some tasks, yes. The scope must be agreed in advance, with escalation for questions the system cannot handle. A reviewed draft is often the better starting point.

Do we need to automate everything at once?

No. A focused pilot makes it easier to test the output, understand running costs and decide whether a wider rollout is justified.

Will AI always be correct?

No. AI can invent facts or misread information. We define test cases, source checks and human approval for tasks where an error would matter.

Which data can we use?

Only data you are authorised to process for this purpose. Before launch, review the provider's terms, storage settings, access controls and requirements for personal or confidential information.

How much does an AI solution cost?

The estimate depends on the task, sources, integrations and testing. We also identify recurring platform and usage charges, so development cost is not confused with the cost of running the solution.

AI
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