WEBDIGITALCRM DEVELOPMENT

CRM System Customized The work of your company.

We develop CRM for managing clients, transactions, tasks and internal processes. We build the system based on the company’s actual workflow so that the team doesn’t have to adapt to an inconvenient finished template.

In one place you can see customers, stages of transactions, managers, tasks and key information about cooperation.
Customers and contacts A unified structure of customer, contact and communication information.
Transactions and statuses Transparent sales flow from first contact to completed transaction.
Tasks and responsibilities It shows what needs to be done, who has been assigned the task and what its status is.
Integration and automation CRM can be connected to website, email, API and other company tools.
+371 20 433 366
CRM AFTER YOUR WORKFLOW

From first contact to a completed task.

CRM structure is designed so that the most important information and next steps are visible in one place.

01
New Request The customer, the source and the contact details go into a single system.
NEW
02
The transaction and the person responsible We assign the responsible, status and next step.
IN PROGRESS
03
Tasks and communication In one place you can see tasks, deadlines and key information.
ACTIVE
04
Result and history The result of the transaction and the history of cooperation are preserved.
READY
CRMs don't have to look the same for all businesses.

Fields, statuses, modules, roles and automations are adapted to the specific process.

02WHAT CRM SOLVES

CRM is not just a customer list. It's a work system.

The main benefit is not "another program". CRM helps to put together information, responsible, status of transactions and the next steps for the company's process to be transparent.

BEFORE CRM

The information is scattered.

Customers are in e-mail, tasks in WhatsApp, offers in folders, but the status of transactions remains in the head of the employees.

×There is no one place to see the entire history of the client.
×It is unclear who is responsible for the next action.
×Transactions can "lose" between conversations and emails.
×It's hard for management to quickly understand what's going on in sales.
01
Customer cards All information in one place
Contacts, company, notes, communication history, documents and other important information about the customer.
02
Stages of transactions The sales process
New contact their conversation their offer their confirmed it finished. The stages are adapted to your actual process.
03
Tasks and responsibilities What to do next
Tasks, deadlines and a responsible employee may be attached to each client or transaction.
04
Automated actions Less manual work
If necessary, you can automate notifications, status changes, data transfer and other repetitive processes.
05
Integrations Connecting the system
CRM can be connected with website, contact forms, email, API and other tools, if necessary for the particular process.
The result - a clear working process.
Management sees the situation Where are the transactions that are responsible and what happens next.
Employees have one system Less search information across channels and files.
CRM grows with the process If necessary, functionality and integration can be developed gradually.
03CRM SOLUTIONS

Let’s start with what we need. We develop as needed.

CRM does not have to be built as a big system at once. We start with the main process of work, but we add integrations and automation when they bring real benefits.

BASIC CRM

CRM to clean up the work process

One place for clients, business and team assignments.

✓Customer and Contact database
✓Stages of transactions and statuses
✓Tasks, deadlines and those responsible
✓Notes and most important Customer Information
A good starting point if the CRM is not yet in the company.
INDIVIDUAL SOLUTION

CRM For Your Business Process

System for a company with its own processes, roles, statuses and data structure.

✓Individual data and process structure
✓User roles and access
✓Custom statuses, fields and work scenarios
✓Reports and reports according to need
✓Possibility of system expand it gradually
We determine the amount by the actual work process.
CRM + INTEGRATION

CRM as part of a company system

We connect CRM to the website and other tools of the company, if technically possible.

✓Websites and forms Data Transfer CRM
✓API integrations with external systems
✓Email and Notification scenarios
✓Repeat operation Automation
We develop integrations only with technically supported systems.
Do not order everything in the first stage.

It is more practical to first sort out the main work process and only then add functions, automation and integrations that really reduce manual work.

04HOW CRM DEVELOPMENT WORKS

First of all the process. Then the system.

First we understand the real work with clients, transactions and tasks. Then we create a CRM structure that makes the process more transparent and reduces manual work.

01
We discuss the work process We find out the stages of the process, those responsible and the places where unnecessary manual work occurs.
02
Identify the structure of CRM We define clients, transactions, statuses, tasks, roles, fields and necessary linkages.
03
We develop the first version of the work We create the first functional version and test it in a real working scenario.
04
Checking with your process Clarify fields, statuses and actions after real use.
05
Add integrations If necessary, we connect CRM with a website, email, API or other company tools.
06
Developing further After the launch, we add only those features and automation that really benefit.
05APPROACH TO DEVELOPMENT

CRM should facilitate the work. Not another duty to create.

CRM value is not in function quantity. The system should reflect the real process, be understandable to the team and give the management a clear overview.

01 / SIMPLICITY

Only the necessary functions

We start with the functions necessary for daily work and reduce manual work.

02/ CUSTOMIZATION

CRM follows your process

We create the status, fields, roles and work scenarios according to the logic of the particular company.

03 / DEVELOPMENT

The system can be expanded

If new processes, integrations or automation later occur, CRM can be developed gradually.

Not every business needs an individually designed CRM. If the process can be fully covered by a ready-made CRM platform, it makes no sense to develop an individual system.
06FAQ / CONTACTS

Is there a process that is difficult to manage on Excel or different systems? Let's discuss CRM.

Describe what you are currently managing in Excel, emails, or multiple systems. Let's consider whether individual CRM is justified and with what functionality to start with.

Start with a short conversation about the process. It is enough to briefly describe the existing process and the main problem.
+371 20 433 366
How does an individual CRM differ from a ready-made CRM platform?

On a ready-made platform, the company largely adapts to existing system logic. Individual CRMs can be built around specific work processes, fields, statuses, roles and integrations.

Should CRM be developed all at once?

No. In practice, it is often better to start with the main process - customers, transactions and tasks - and add the rest of the functionality in stages.

Can CRM be connected to a website?

Yes, if the necessary data exchange is technically available. For example, contact forms or applications from the website can be transferred to CRM automatically.

Are API integrations possible with other systems?

Yes, if the external system provides an appropriate API or other technically feasible integration option. We evaluate the specific solution at the beginning of the project.

Can I create different user roles and accesses?

Yes. CRM may provide for different accesses and rights, such as management, sales team, or other employees according to project needs.

Can I top up my CRM after startup?

Yes. If the system is designed with further development in mind, you can add new fields, modules, automations, reports or integrations to it.

Can you tell the price without pronouncing the claims?

Individual CRM costs depend on the process, functionality, user roles and integrations. Therefore, first we find out the size of the project and then we prepare an offer.

AI
WebDigital AI Online
Hello! 👋 Can I help with your website, e-commerce, SEO or AI solutions?