01
FOR YOUR WEBSITE
Website AI assistant
Answer questions about services, prices and the enquiry process using published, approved information. Direct visitors to the relevant page or contact option.
WEBDIGITAL AI ASSISTANTS
AI assistants for customers and teams.
We build AI assistants that answer questions using approved company information. Use them on your website, for customer support or to help employees find answers in documents and instructions.
We define what the assistant can answer, which sources it can access and when it should pass a question to a person.
AI ASSISTANT · EXAMPLE
Illustrative scenario
Which documents do we need from a client before starting a project?
AI
COMPANY KNOWLEDGE
An answer based on the selected instructions
According to the project checklist: an approved proposal, company details and the project materials. If something is missing, ask the project manager to confirm the next step.
01 · KNOWLEDGE
Approved documents and instructions
02 · RULES
Defined answers and escalation
03 · CONNECTIONS
Website, CRM or supported APIs
Important actions can require employee approval.
HUMAN REVIEW
AI assistants need current sources and testing with real questions. The example illustrates a possible conversation, not a guarantee of correct answers.
USES FOR AI ASSISTANTS
02 TYPES OF AI ASSISTANTS
AI assistants for different users.
Choose the assistant around the person using it. Website visitors need service information; employees need access to relevant internal knowledge. These users should not automatically share the same sources or permissions.
02
FOR EMPLOYEES
Internal AI assistant
Find answers in company instructions and procedures. Restrict access so users see only the information their role permits.
03
FOR DOCUMENTS
Document AI assistant
Find passages, compare versions and prepare summaries. Keep source references available so important details can be checked.
04
FOR SUPPORT
Customer support assistant
Handle common questions from your support material. Pass unresolved cases to an employee with the conversation and relevant details.
05
FOR SALES
Enquiry assistant
Ask for the service, timeframe and other agreed details. Prepare a structured enquiry for your team or CRM without making unapproved promises.
06
FOR E-COMMERCE
Online store AI assistant
Help customers compare products using catalogue data. Prices, stock and delivery details need a reliable, current source before the assistant can answer about them.
One assistant for a defined user group.Clear sources and access.
Start with the user group that has the clearest need. Add further functions only after testing answer quality, escalation and access permissions.
03 HOW AN ASSISTANT WORKS
How AI assistants prepare an answer.
A useful assistant needs more than a chat window: relevant sources, instructions, access rules and a route to a person when an answer is missing or uncertain.
01 · QUESTION
Receive the question
A user asks a question through the agreed interface. The assistant can ask for missing details before preparing an answer.
02 · SOURCES
Find the relevant information
Use the approved knowledge base, within the user's access permissions. Outdated or incomplete sources need to be corrected rather than hidden by a confident answer.
03 · ANSWER
Prepare a response
AI assistants prepare answers or summaries under the agreed instructions. Where supported, source references help the user verify important details.
04 · HANDOVER
Answer or escalate
Show the answer to the user, or pass an unresolved question to the team. Any action in a connected system follows the agreed permissions and approval rules.
PERMISSIONS AND REVIEW
Set limits for answers and actions.
Decide which questions it may answer and which actions require approval. Give the assistant only the access needed for its task.
Customer replies — can require approval.
Data changes — limited by permissions and rules.
Important decisions — reviewed by a person.
INFORMATION SOURCES
Organised sources help you check answers.
Identify an owner for each source and agree how updates reach the assistant. The connection method depends on the format and access available.
Documents and knowledge base
Instructions, product information and approved internal material.
Website and WordPress
Service pages and structured information selected for the assistant.
CRM and business systems
Selected records where the API and permissions allow access.
External APIs and workflows
Additional sources or actions agreed during development.
04 DEVELOPMENT AND TESTING
From your knowledge base to a tested assistant.
We develop AI assistants around real questions, approved information and clear test criteria. The launch plan includes source updates and responsibility for unanswered questions.
01
Define users and questions
Agree who uses the assistant, typical questions and the required answer format.02
Prepare the sources
Select current sources, remove contradictions and identify who keeps the information up to date.03
Set permissions and review rules
Set access permissions, escalation rules and actions that need employee approval.04
Build and test
Test normal, ambiguous and unanswered questions. Check that restricted information is not exposed to the wrong user.05
Connect and launch
Connect the chosen interface and supported systems. Agree on launch, maintenance and source updates. 05 WHEN AN ASSISTANT IS USEFUL
AI assistants work best with a clear knowledge base.
Before starting, check that the information exists, is current and may be used by the intended users. An assistant cannot repair missing or contradictory company instructions on its own.
✓ Customers or employees ask similar questions regularly.
✓ Answers are spread across documents and instructions.
✓ Your team spends time preparing repeated replies or summaries.
✓ Someone owns the source information and can keep it current.
06 FAQ · CONTACT
Planning an AI assistant? Send us a few typical questions.
Tell us who will use it and where the answers are stored. We will assess the sources, integration options and scope before preparing a proposal.
Start with a question and its source.
Useful examples include a customer question, an internal procedure or a document your team regularly searches.
Which information can an AI assistant use?
Approved documents, instructions, website content and supported data sources. We check formats, access permissions and how each source will be updated.
Can it work in Latvian, English and Russian?
Yes, depending on the selected model and solution. We test terminology and answer quality in each required language using your own questions and materials.
Can we add the assistant to our website?
Where the website and chosen interface support integration. We can assess a public chat interface or a restricted internal tool, with separate information sources and permissions.
Can it connect to a CRM or another system?
Where a suitable API or connector is available. We agree which records it may read and which actions, if any, it may perform.
Will it always answer correctly?
No. AI assistants can misread information or invent an answer. We test them, limit their scope and define how uncertain questions reach a person.
Can it perform actions on its own?
If this is included in the agreed scope and the integration supports it. Changes to important data can require approval, with permissions limited to the task.
How much does an AI assistant cost?
The estimate depends on users, sources, interfaces and integrations. We identify development work separately from model usage, platform fees and ongoing maintenance.